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Ruckus will not load based on instructions

New Contributor II

I have attempted to reset my ruckus 4 times now following the directions from this page:

When I run the putty commands, the host will not show as live

Not Alive.PNG


I have completed these steps multiple times by

1. Changing the console cables to ensure the cables are active

2. Changed computers

3. Used multiple ethernet cables to ensure the wire is working, testing the wire as an ethernet connection to my modem and the internet is connecting.

I believe the switch is malfunctioning and requires a RMA.



Hi @what_ruckus83 


Greetings of the day,


Thanks for the detailed description.


Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.


Guide to turn off Windows firewall


Please read the guide carefully before starting the steps.


How to perform a Software recovery on an ICX7150 switch

Ruckus ICX Recovery tutorial video


Best regards,


Lennar Home Community