Heartbeat Loss

[Thermal]

Hello, 

I am getting constant “hearbeat loss” messages through the unleashed app. When this happens, I am disconnected from internet activity that needs a stable connection. 

I have tried unplugging/plugging back all cables and this issue persists. This is frustrating as I have no issues when connecting to the ATT modem, but the ruckus APs and switch are disconnecting me from the activity I am unsuccessfully trying to carry out.

How can I stop the issue from happening?

[Jayavidhya]

Hi @Thermal 

Greetings of the day,

Based on your description it seems that the unit is not working due to heartbeat loss.

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please refer below guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community