CommScope RUCKUS Community Forums

relingburg · ‎12-06-2022

i have a lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, you're offline. it makes no sense. i have no idea what to do, ruckus will not help me, and i need my internet in order to get my job done. as another user said, the "instructions" provided here are way over my head, i think it's ridiculous that it's taking me this long to get the issue resolved, and i still see no end in sight. can anyone help me?

Yarenis · ‎12-07-2022

Hi @relingburg

Please run the next commands to fix the routing code issue, when the switch comes back, or you have time you can upgrade to the code 08095g, however, after running the commands that I will provide the slow connectivity will be fixed.

Commands:

enable

copy flash flash secondary

write memory

Boot system flash primary yes

Example and explanation:

ICX7150-C12 Router>enable

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

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Vásquez_Fer · ‎12-06-2022

HI @relingburg

Could you please send me a screenshot where it is stuck?

Best Regards

Fernando Vasquez

relingburg · ‎12-06-2022

Vásquez_Fer · ‎12-06-2022

Hi @relingburg !

You are log in in the Access Point CLI you need to log in in the ICX-Switch CLI.

Try to reboot your router to see if you can find the IP address of the switch.

If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best Regards

Fernando Vasquez

relingburg · ‎12-06-2022

i will go reboot the switch/router again.

are you saying if this doesn't work i need a usb-c to usb cable? will you send me one? overnight? this is crazy.

Vásquez_Fer · ‎12-06-2022

Hi @relingburg

We are trying our best to guide users as simple as possible, all ( items ) it takes is on your own.

Best Regards

Fernando Vasquez

CommScope RUCKUS Community Forums

Ruckus switch not working (i think)