1 ACCEPTED SOLUTION
Hi @Mars55
Thank you for the response and for sharing the requested information.
As per the error we are getting on putty seems like the Kernel image is corrupt and Switch is flashing lights continuously. And Switch is not powering up normally when plugged into a well-known power outlet.
Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process multiple times, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.
Please follow the below steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
Please let me know if you have any queries in this regard.
Thank you again for your understanding and we appreciate your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
The Ethernet cable connection does not work on the switch. When plugged in the network adapter still reads unplugged. See picture Row1 Col2. Therefore I cannot configure the IP using the Ethernet connection on the ruckus switch. The Ethernet connection on the laptop reads plugged in when connected to other devices but not the ruckus switch.
Hi @Mars55
Thank you for the response and the information.
Please connect software recovery cables to the Switch and the laptop and help us with a screenshot of the Device Manager showing the COM ports. (Please refer to the below screenshot)
Please let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Here’s the screenshot. Only reading the USB C connection. How many more attempts before the RMA is issued? I’m getting very frustrated and unhappy with this process.
Hi @Mars55
Thank you for the response.
Apologies for the inconvenience. We understand your concern.
As a part of our process, we cannot approve RMA for the software issues or without trying recommended troubleshooting steps to fix the issue.
And please note that this forum is on best effort basis.
Now please try to get serial access on putty with the same cable connection. As described in software recovery link and also shown below.
Please check and let me know if you are stuck at any point.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
