Ruckus switch ICX 7150 does not turn on - Ruckus team Q&A is a farce

[Mars55]

Internet working, RUCKUS Switch ICX7150 does not turn on. Ruckus support team is giving me the run around asking for pictures (already posted). I’m a Lennar Home customer and promised lifetime warranty for RUCKUS. It’s been 30 days and I have not received the RMA so I can replace this non working switch. RUCKUS need to honor the commitment of lifetime warranty. Send the RMA. Perhaps complaints should be filed at the Bettef Business Bureau. 

[Imran_ruckus]

Hi @Mars55 

Thank you for the response.

Could you please share a screenshot of the Putty screen with the error you are getting?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mars55]

Here is the putty screen 

 

 

[Imran_ruckus · Accepted solution]

Hi @Mars55 

Thank you for the response and for sharing the requested information.

As per the error we are getting on putty seems like the Kernel image is corrupt and Switch is flashing lights continuously. And Switch is not powering up normally when plugged into a well-known power outlet.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process multiple times, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your understanding and we appreciate your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mars55]

How to track request to find the status of the RMA request?

[Imran_ruckus]

Hi @Mars55 

Thank you for contacting RUCKUS Lennar Home Community.

Please check the status or RMA queries on the same link we shared in RMA post.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.