1 ACCEPTED SOLUTION
Hi @Amulyabhat
Greetings of the day!!!
Thank you for sharing the requested information.
Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding to CLI/Console access, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.
As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.
To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.
Please refer to the example screenshot below for guidance on how to copy and share the required information:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Adding image of USB driver "Silicon labs" not working
Ok, I was able to download the driver on another personal device and can now FINALLY see the PORT in my device manager, but now when I open Putty to run the session (under COM3), I see a blank putty terminal (see below). I cannot seem to type anything
