Ruckus stopped working after recent power outage

[Amulyabhat]

After a power outage a couple of days ago, My Ruckus has stopped working. I just see the amber and yellow light. I was provided by a friend to follow instructions in an article "How to perform a software recover on an ICX7150 switch". When following the instructions and after connecting the two cables, when I try to open PUTTY under a "COM" session, it display an "error". I went into device manager to see if the USB "COM" connection was detected, but I do not see it. This is the exact same place I got stuck the last time around when the same issue happened. After many weeks of back and forth, I was sent an RMA, with a new ruckus box and then it has worked. Until, the power outage a couple of days ago, and I am afraid it is again the same issue and I am stuck at the exact same place. 

[Amulyabhat]

Same issue, no diff. 

 

[Amulyabhat]

Imran, see below article, this is the exact command I see on PUTTY ... Please note again this requires RMA. I would like to immediately start the RMA process as I have been without internet for 5 days now and cannot work from home. 

Really appreciate your help here

Solved: RUCKUS Forums - ICX7150-C12P won't boot - DRAM: Validate Shmoo pa... - CommScope RUCKUS Comm...

[Imran_ruckus · Accepted solution]

Hi @Amulyabhat 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding to CLI/Console access, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support