Ruckus not powering up after power outage

[Sandav]

Had a power outage last night and ruckus is not powering up. Have already done a power cycle. Please help. 

[pinky_ruckus]

Hello @Sandav ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch is not turning on after the power outage.

Also, you have mentioned that you have done a power cycle on the Switch.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Sandav]

Hi and thank you for your reply. I do t use Google drive so am unfamiliar with how to send the photos and video. Please advise. 

[Sandav]

 

 

[Sandav]