Ruckus in Lennar Home - Power Disconnects randomly

[kdaytime]

Every couple days the RUCKUS device loses power, but if I unplug and plug back in, lights return and everything is on/back to normal.  It happened this morning when I woke up and just happened for the first time during the day while using the internet, so it is becoming more frequent.

Started maybe a week or two ago, possibly after a power outage.

canned response question answers:

1. 

2.  ISP is running, no issues there.
3.  Lennar home came with two access points, they all work when I unplug and plug back in the switch, unrelated.

[Imran_ruckus]

Hi @kdaytime 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS devices disconnect randomly after power outages.

This issue may happen when your RUCKUS ICX-7150-C12P Switch is running on an older version. To check and assist you with the same please follow the below process and help me with the queries.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please perform the above process and share the output of the above commands or share the screenshots if stuck at any step or error (if any). Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kdaytime]

I found the IP by connecting to my ISP Gateway.

192.168.1.103 / ICX7150-C12-Switch

But I can't connect to it using PuTTY or MobaXterm

all username/password combinations do not work

[Imran_ruckus]

Hi @kdaytime 

Greetings!!!

Thank you for the detailed information you shared.

Could you please try to log into the Putty using the Telnet option as described below?

Telnet – Port 23 

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[kdaytime]

telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3250N0GM
Current License:
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 2 hour(s) 27 minute(s) 17 second(s)
The system started at 00:02:07 GMT+00 Sat Jan 01 2000

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
Compressed Pri Code size = 24723488, Version:08.0.61aT211
Compressed Sec Code size = 28314668, Version:08.0.61aT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225
Code Flash Free Space = 1312030720