How do we get assistance accessing our network through the app? I deleted and redownloaded the app followed the instructions using unleashed.ruckuswireless.com but I can’t get it to connect in the app. All of my access points are working fine. Thanks in advance for your help.
Thank you for the detailed information you shared.
As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. Wi-Fi network through the RUCKUS Access Points just works fine.
This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.
Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.
Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.
If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.
How to find my Ruckus “Devices IP address” using free applications: