Ruckus icx 7150-c12 won't connect to router after a short loss of power

[Brian_13]

The power to the unit was interrupted for about 5 minutes When it came back on everything else besides the switch reconnected 

Things I have already tried 

1. Power cycle unit

2. Reset unit

3. Reboot router 

[Brian_13]

None of this is working and I've spent more time on this than it's worth My time is too valuable to me So either RMA this unit or let me know that this has been nothing more than me wasting my time and I guess I'll go buy a new switch 

[pinky_ruckus]

Hello @Brian_13 ,

Thank you for the response.

To assist you further with the software recovery process, we kindly request the following information:

A screenshot of the error message encountered during the software recovery.

A clear picture of the cable connections used for the recovery setup.

These details are essential for us to accurately diagnose the issue. Without this information, we will not be able to proceed with further troubleshooting.

We appreciate your cooperation and look forward to resolving this for you as soon as possible.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Brian_13 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Brian_13 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Brian_13 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community