Ruckus icx 7150-c12 won't connect to router after a short loss of power

[Brian_13]

The power to the unit was interrupted for about 5 minutes When it came back on everything else besides the switch reconnected 

Things I have already tried 

1. Power cycle unit

2. Reset unit

3. Reboot router 

[pinky_ruckus]

Hello @Brian_13 ,

Thank you for the response.

I understand that you have followed the steps online and still stuck in boot  mode.

May I please know if you have performed reset on Switch multiple times and if the reset still doesn’t work, could you please mention the point where you are getting stuck during Software recovery.. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,                                                                                                                                                                                  Pinky Rajendran

RUCKUS Lennar Home Community.

[Brian_13]

My neighbor did the software (boot file) reinstall for me because I do not have a pc computer (only android devices) but he said there seemed to be a communication issue Something about not being able to find the comm ports (I'm not technical but he very much is)

[pinky_ruckus]

Hello @Brian_13 ,

Thank you for the response.

Could you please share a screenshot of the error message or the point where you are getting stuck?

Once we have the screenshot, we would be able to assist you further.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Brian_13]

I don't have any screenshots, like I already said, my neighbor came over and did it and when it didn't work, he left He said it was a communication issue, something about the port being bad so it wouldn't connect Can you help me or not

[pinky_ruckus]

Hello @Brian_13 ,

Thank you for the response.

I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

 

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community