Ruckus device booting from secondary code even after boot sequence reload

[bbatjargal11]

Followed all the instructions on "How to fix routing code issues" updated boot sequence, reloaded device couple of times. Upgraded all AP devices. Switch is still booting from the secondary SPR code. Tried to follow instructions "How to Fix Routing code issues on Lennar Home users". Clicked on telnet and the website prompts "open internet shortcut shell extension DLL" - but nothing opens or does anything. I need help - internet is not working at all. 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu... 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-Boot-primary-s... 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu... 

[Vásquez_Fer]

Hi @bbatjargal11 

Hope you are doing well ! 

The most important part if GUI is not working is try to access via SSH or Telnet to the Switch using the IP address of the switch 

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address is a logical address assigned by your local router (ISP) to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line' 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI' 

Note: Hit Enter to accept each command

enable

copy flash flash secondary 

boot system flash secondary yes 

example: 

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command  : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards 

Fernando Vasquez 

[bbatjargal11]

I already know my ip and logged into the system. Here's the device info. Running image says SPRxxxx. I went into System => Boot Sequence => primary flash => add and then Command => reload. I did this couple of times already. No luck - what do i do from here? 

UPDATE: Ran the telnet through putty app after install. Followed the example as follows and Running image is now showing SPSxxx code. Thank you! 

example: 

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command  : the switch will reboot )

[Vásquez_Fer · Accepted solution]

Hi @bbatjargal11  

Could you please login via ssh or Telnet to have CLI access ( command line access )  that would be from the step 2 from my previous post.

Accessing via CLI to the Switch would be the best way to fix this issue 

Best Regards 

Fernando Vasquez

[Vásquez_Fer]

Hi @bbatjargal11 

Great to heart that your switch is running the correct code ! 

Best regards 

Fernando Vasquez