Ruckus box not working ( no power signal)

[Panirajh04]

we had power outage in the morning, post that I am not Gettig any power in the Ruckus box 

I tried unplugging the power, not change . any solution greatly appreciated 

[Imran_ruckus]

Hi @Panirajh04 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working after a Power Outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above query, and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Panirajh04]

HI Imran

Attached the photoi can see two light , one orange and greenthere is no light or signal on this

[Imran_ruckus]

Hi @Panirajh04 

Thank you for your response and for providing the information.

Based on your description, the Orange/Amber SYST LED on your RUCKUS ICX-7150-C12P switch indicates that the device is stuck in boot mode.

To resolve this issue, please refer to the following RUCKUS Lennar Support Knowledge Base article, which provides step-by-step instructions:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

If you need any assistance while following the guide, feel free to reach out. I’ll be happy to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Panirajh04]

HI Imran

I have gone through in detail, restart did not work for me

I went through other option, i could not find any files in the repository mentioned in the link, do we have any other resources