Ruckus Wi-Fi icx7150 c12p

[Bjamal]

Problem: The WiFi speeds from my Ruckus device are below 50 Mbps when connected; as a result, acces to a simple site such as yahoo.com takes longer than 30 minutes to load. To provide additional context, my connection speed from my ISP is 1 Gig (~960 Mbps tested). Due to the poor speeds from the Ruckus device, I am unable to work from home and my security system is not able to function properly.

Priority: High

Contact Information:

Brandon

E: [email protected]

P: 205-520-6077

Availability: M: anytime, Tues: 5:30pm till 10:00pm, Wed: 5:30pm till 10:00pm, Thur: 5:30pm till 10:00pm, Fri: anytime, Sat: anytime, Sun: anytime

[Bjamal · Accepted solution]

Ruckus Networks, Inc. All rights reserved.

    UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

      (32539748 bytes) from Secondary SPR08090d.bin (UFI)

        SW: Version 08.0.90dT213 

      Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

       Compiled on Thu Jan 31 07:08:55 2019

  HW: Stackable ICX7150-C12-POE

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3834R173

      Software Package: ICX7150_BASE_L3_SOFT_PACKAGE   

      Current License: 2X1G  

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

 1000 MHz ARM processor ARMv7 88 MHz bus

 8192 KB boot flash memory

 2048 MB code flash memory

 1024 MB DRAM

STACKID 1  system uptime is 5 hour(s) 22 second(s)                

The system started at 00:05:38 GMT+00 Sat Jan 01 2000

The system : started=cold start   

The system : started=cold start   

[Vásquez_Fer]

Hi @Bjamal 

Hope you are doing well ! 

Is the PWR flashing green ? or having any flashing light or they are static / Yellow light ?

In the Switch could you please run the following commands 

Enable

Configure Terminal 

LLDP run 

Exit 

show flash

Wait About 5 minutes then 

Show lldp neighbors detail 

Please share the results here over chat 

Best Regards 

Fernando Vasquez 

[Bjamal]

Good afternoon Fernando, I am doing well, just a doing a bit of troubleshooting lol. How are you doing today?

To answer your question, the lights on each of my access points are a static green. I have 2 access points, the first access point has static green for CTL and PWR; however the second access point has static green for PWR.

I ran the command prompts referenced, the results are below:

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

  Compressed Sec Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

  Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

  Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

  Code Flash Free Space = 1134641152

Local port: 1/1/1

  Neighbor: 3420.e319.c170, TTL 113 seconds

    + Chassis ID (MAC address): 3420.e319.c170

    + Port ID (MAC address): 3420.e319.c170

    + Time to live: 120 seconds

    + System name         : "Ruckus-Unleashed"

    + System description  : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

                             sion: 200.8.10.3.278"

    + System capabilities : bridge, WLAN access point, router

      Enabled capabilities: bridge

    + Management address (IPv4): 192.168.1.9

    + Port description    : "eth0"

    + Link aggregation: capable, but not aggregated

    + 802.3 MAC/PHY          : auto-negotiation enabled

      Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

                               100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

      Operational MAU type   : 1000BaseT-FD

Local port: 1/1/3

  Neighbor: 3420.e316.75b0, TTL 112 seconds

    + Chassis ID (MAC address): 3420.e316.75b0

    + Port ID (MAC address): 3420.e316.75b0

    + Time to live: 120 seconds

    + System name         : "RuckusAP"                            

    + System description  : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

                             sion: 200.8.10.3.278"

    + System capabilities : bridge, WLAN access point, router

      Enabled capabilities: bridge

    + Management address (IPv4): 192.168.1.4

    + Port description    : "eth0"

    + Link aggregation: capable, but not aggregated

    + 802.3 MAC/PHY          : auto-negotiation enabled

      Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

                               100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

      Operational MAU type   : 1000BaseT-FD

[Vásquez_Fer · Accepted solution]

Hi @Bjamal 

Doing great ! , Based on the color lights can be that the WLAN service was disable. 

We have 2 Options to fix this.

1-Based on the Output  your Access Point IP address 

1-Access Point : 192.168.1.4

2-Access Point : 192.168.1.9

Please try to copy the IP address and past it in the URL to see if you are able to log in into the Unleashed web page like the following : 

This credentials should be the same as the unleashed mobile APP

Most common defaults  ( Key sensitive ) : 

username:admin password :Lennar
username:admin password :lennar
username:admin password :Ruckus1
username:admin password :Ruckus!

Select Access Point>>>>>Select Summary >>>> Edit 

Verify Status of WLAN service>>>> If Disable>>>Change to Enable on both the radio and Click OK.

Make sure it says enable on 5G and 2.4G

The second option will be to reconfigure the Access Points from 0 

1-On the unleashed dashboard 

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-5925D5F4-0D37-434F-9212-86D76...

2-Physical option : Please read the following guide carefully: make sure you only have  (1) the access point plug on the ICX-7150-C12P, the one still connected to the switch is the one that the factory reset will work on

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards 

Fernando Vasquez 

[Bjamal]

Thank you! My network is up and running successfully, your support was amazing.

[Yarenis]

Hi @Bjamal

We are glad that the issues have been solved.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community Moderator