Ruckus Switch not able to connect

[Sam]

Hi team,

Good afternoon. Currently facing an issue which is not able to connect to my switch. It is disconnected from Unleashed portal. Ive try to ping the ip, however not able to. i can't find the info of the switch thru advance ip scanner, not even the mac address match. 
i try connect thru console cable, it prompt for user name and password.
Have tested below however all fail.

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

Is there anyway to by pass this? 
- what are the risk if i reset my switch? will all my existing ap configuration lost?

[Imran_ruckus]

Hi @Sam 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Switch is not connected in the Unleashed system and you are trying get CLI access of the Switch via console cable connection as you are unable to find IP address.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Please let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Sam]

Hi Imran,

Thank you for your guidance! able to set admin. I try to set ip on it, however it is not able to ping, not able to found on ip scanner and not able to connect from ruckus unleashed. it seems some configuration setup is not correct. Perhaps i need to reconfigure again?

[Imran_ruckus]

Hi @Sam 

Greetings!

Thank you for your response and the update.

Please do not configure the IP address manually.

Please perform a factory reset of the switch by following the instructions in the RUCKUS Lennar Knowledge Base article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Once the reset is complete, please establish console CLI access using the instructions provided in the following article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...

After accessing the CLI, please run the commands below and share the complete outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Once we receive the outputs, we will review them and advise on the next steps.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Sam]

Hi Imran<

Is there any reason for do not configure the IP address manually?

While performing the reset, will the current connected AP connectivity affected?