No power to AP

[Jbails7]

We lost power yesterday and now our 3 APs won't work (no lights). We have reset the switch ICX 7150 at least 40 times. Sometimes it has the green power with amber system, and other times all the light get stuck in a continuous loop of blinking amber lights. How can a go about getting a warranty replacement for the switch?

[Imran_ruckus]

Hi @Jbails7 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch stuck in a boot loop.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If a hard reset of the switch does not resolve the issue, the next recommended step is to perform a software recovery on the Switch.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the recovery process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the steps outlined in the article and let me know if you encounter any issues or need assistance at any point during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Jbails7 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support