Ruckus Switch is no longer working.

[wlobbjr]

I have purchased a Lennar home, with Ruckus equipment. I have had SST which is the installation company Lennar uses out to check the system. The SST tech informed me that the Ruckus switch is the problem and I will need a new Ruckus switch. I have sent a request to customer support, I was just informed that this needed to be checked by a Ruckus engineer.  How do I get this done. Thank you 

[wlobbjr]

I am sorry I am not understanding. Do I now start a new chat in this group or do i follow the link and fill out the RMA request. How do I reference this chat discussion in the RMA request?

[Yarenis]

Hi @wlobbjr 

visit the link I have shared, and explain you are requesting an RMA, and confirm you have a post, finally paste this post in the chat.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[wlobbjr]

Now plugged directly into the power outlet. No lights on switch