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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Ruckus Switch is no longer working.

wlobbjr
New Contributor

‎12-14-2022 09:41 AM

I have purchased a Lennar home, with Ruckus equipment. I have had SST which is the installation company Lennar uses out to check the system. The SST tech informed me that the Ruckus switch is the problem and I will need a new Ruckus switch. I have sent a request to customer support, I was just informed that this needed to be checked by a Ruckus engineer.  How do I get this done. Thank you 

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37 REPLIES 37

wlobbjr
New Contributor
In response to Yarenis

‎12-15-2022 09:39 AM

I am sorry I am not understanding. Do I now start a new chat in this group or do i follow the link and fill out the RMA request. How do I reference this chat discussion in the RMA request?

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Yarenis
Moderator
Moderator
In response to wlobbjr

‎12-15-2022 09:50 AM

Hi @wlobbjr 

visit the link I have shared, and explain you are requesting an RMA, and confirm you have a post, finally paste this post in the chat.

 

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

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wlobbjr
New Contributor
In response to Yarenis

‎12-15-2022 09:18 AM

Now plugged directly into the power outlet. No lights on switch

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