Ruckus Switch is no longer working.

[wlobbjr]

I have purchased a Lennar home, with Ruckus equipment. I have had SST which is the installation company Lennar uses out to check the system. The SST tech informed me that the Ruckus switch is the problem and I will need a new Ruckus switch. I have sent a request to customer support, I was just informed that this needed to be checked by a Ruckus engineer.  How do I get this done. Thank you 

[wlobbjr]

I am not showing the switch as being connected (first-retrieving) ststus

[Yarenis]

Hi @wlobbjr 

Please share the status of the flash and the logs, because we can just replace the Switch for hardware problems.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[wlobbjr]

Where should I send the logs to? And I do not see how to show the flash

[Yarenis]

Hi @wlobbjr 

Let me add the options to share the logs and flash information from CLI or web GUI, and just paste the information here in this post.

From WEB GUI access:

Check what you have in the flash:

click on Monitor on the left > Flash > Flash Information

Check from which partition are you booting:

click on Monitor on the left >device

Check system logs:

Hit monitor>system log

Now if you are from CLI access, run the next commands

show version

show flash

show poe

show logs

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[wlobbjr]

Time StampSeverityMessageJan 1 00:06:15debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:58debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:42debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:26debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:10debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:05:07informationalSecurity: Web login by admin from src IP 192.168.0.8Jan 1 00:04:54informationalDHCPC: ICX7150-C12-Router configured with ip-address 192.168.0.125; subnet mask 255.255.255.0 on port 1/1/6Jan 1 00:04:54debuggingDHCPC: sending TFTP request for bootfile name ICX7150-C12-Routerdcae.eb30.4e60-config.cfgJan 1 00:04:54informationalPORT: 1/1/6, added ip address 192.168.0.125 by un-authenticated user from console session.Jan 1 00:04:29debuggingDHCPC: starting dhcp client service on 656 port(s)Jan 1 00:04:27informationalPORT: 1/1/3, removed ip address 192.168.0.125 by un-authenticated user from console session.Jan 1 00:04:27notificationVRF: Router id changed for VRF default-vrf from 192.168.0.125 to 0.0.0.0Jan 1 00:04:27debuggingDHCPC: sent DHCP-RELEASE message on port 1/1/3Jan 1 00:03:37informationalSystem: Interface ethernet 1/1/6, state upJan 1 00:03:37informationalSystem: Stack unit 1 POE PS 1, Internal Power supply with 124000 mwatts capacity is upTime StampSeverityMessage