Ruckus Switch - Intermittent Wifi

[HelpMePlease]

After a power outage I noticed that my wifi keeps dropping and has been very inconsistent. This same issue happened to me about 2 years ago and I resolved the issue by running the CLI and ensuring the Switch was running with the SPS code instead of the SPR code. Now, however, after running the CLI, I can confirm that the Switch is still running with the SPS code so I am not sure what the issue is. I have checked other threads and I don't see the same issue. Also, not sure if it matters but in the Ruckus app, I do not see a Switch listed in the main screen carousel - could this be causing an issue?

I understand I am still under warranty - please let me know if this is something that warrants a replacement given this background. Product is ICX7150-C12P-2X1G.

Thank you!

[HelpMePlease]

Apologies for the delay - please see code below. Let me know next steps.

[Imran_ruckus]

Hi @HelpMePlease 

Greetings!!!
Thank you for the response and the information.

Please unplug the ethernet cable coming from the ISP Router and plug it into any other 1 in-12 ports (Refer to the screenshot below) on the Switch and check the Internet stability.

You may remove the Switch from the RUCKUS Unleashed system and add it back using the Switch IP Address, Username, and Password. Please refer to the screenshot below and the RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Adding-a-RUCKUS-Switch-to-th...

Please let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[HelpMePlease]

I will do this and report back.

I also wanted to ask you about the account name and password - every time after I reset the account information, it works for a few hours and then the account information resets. Is there any way to keep the account name and password permanently?

[Imran_ruckus]

Hi @HelpMePlease,

Thank you for your response.

Sure, you can report back once you’ve tried the steps.

Could you please confirm whether the issue is related to the Unleashed account or the Switch?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[HelpMePlease]

I successfully added the Switch back to my account. I noticed the below message "Connected with Warning" for one of the WAPs connected via POE. Is this what is causing the issue? Any idea how to diagnose or fix?