Ruckus ICX-7150-C120 Issue after Power Outage

[Chaycen]

Had a power outage in my community yesterday. Since then, my ruckus network doesn’t populate. There is power to the switch but the SYST is yellow/orange and the power is green.

Looking at other posts, I’m supposed to do like 30-45 hard resets but the amber lights just keep flashing and I’m nearing 30.

[Imran_ruckus]

Hi @Chaycen 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot loop after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If multiple hard resets are not working, the next would be performing Software Recovery of the Switch.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article for the troubleshooting process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know if you have any queries and let me know if you are stuck at any point during the process. Happy to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Chaycen]

Okay, I will try that next. Thank you

[Imran_ruckus]

Hi @Chaycen 

Thank you for your response.

Please keep us informed of the results so we can assist you further if any issues persist.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Chaycen]

Unfortunately I do not have an ethernet port on my macbook and only USB-C to USB-C connections. Will I still be able to do the software recovery or is there another work around?