Factory Reset - Residential

[TXJD01]

Hello, 

I enabled the Mesh option (don't know why) and now the master AP is the only one working.  I have a switch in the closet and two AP's in the house.  I can't undo the setting from the mobile app and now, as I mentioned, only one of the AP's (Master AP) is supporting all the clients on the network.  I began messing with some of the settings as I'm also trying to turn off the AT&T router/modem radio signals so that there is less interference.  

Is there a way to disable the Mesh option without having to do a factory reset in the Unleashed Dashboard?  TIA

[pinky_ruckus]

Hello @TXJD01 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that you have enabled the mesh option and one of the APs is not working.

Also, you are looking to disable the mesh option through the Unleashed dashboard.

I would request you to please disable the Mesh option using the Mozilla Firefox browser.

In the Unleashed dashboard, navigate to Admin & Services → System → Mesh.
There, you’ll find a checkbox or toggle labeled Enable Mesh.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @TXJD01 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community. 

[pinky_ruckus]

Hello @TXJD01  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @TXJD01 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community