Ruckus Switch - Intermittent Wifi

[HelpMePlease]

After a power outage I noticed that my wifi keeps dropping and has been very inconsistent. This same issue happened to me about 2 years ago and I resolved the issue by running the CLI and ensuring the Switch was running with the SPS code instead of the SPR code. Now, however, after running the CLI, I can confirm that the Switch is still running with the SPS code so I am not sure what the issue is. I have checked other threads and I don't see the same issue. Also, not sure if it matters but in the Ruckus app, I do not see a Switch listed in the main screen carousel - could this be causing an issue?

I understand I am still under warranty - please let me know if this is something that warrants a replacement given this background. Product is ICX7150-C12P-2X1G.

Thank you!

[HelpMePlease]

Hi Imran,

I am still experiencing a drop in wifi on my Ruckus Switch throughout the day even after updating the UFI. My ISP modem still maintains its connection so I know it’s the Switch that is having issues. I also want to point out that my Ruckus Unleashed app still does not show the Switch in there. Can you please advise on next steps? Thank you!

[Imran_ruckus]

Hi @HelpMePlease 

Greetings!!!

Thank you for the response and the update.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you with the Unleashed App Switch issue, please provide the following information:

1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[HelpMePlease]

I am attaching all photos per your request. My ISP is stable and functioning. I have 2 access points.

[Imran_ruckus]

Hi @HelpMePlease 

Greetings!!!

Thank you for your recent correspondence and information.

As per the pictures that you shared, the lights' status and cable connections of the devices are in a normal state.

However, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @HelpMePlease 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support