Ruckus R510 Wireless Access Points are randomly rebooting

[cwdarnell]

I am having an issue of the Ruckus R510 APs rebooting (cycling off and on) multiple time per day, random time frames.  I have power cycled the modem and switch and rest the APs but still cycling.  It just ran for 2 and 1/2 hours and now just rebooted.  The system rebooted for about 10 minutes and then cycled again.

The switch is a ICX 7150-C12P.  The lights that are on are the Port Link Status, System Status and Power.  All are green.

On the APs, the Pwr, 2.4G and 5G lights are green.  Sometimes the CTL is green.

I am not sure where to get the current version of the Unleashed system.

[Imran_ruckus]

Hi @cwdarnell 

Thank you for the response.

As mentioned in my previous post please share the screenshot showing the below information.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[cwdarnell]

My system does not show a switch:

[Imran_ruckus]

Hi @cwdarnell 

Thank you for the information you shared.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please share the above requested picture and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[cwdarnell]

The lights on the left side that are on are the Port Link Status, System Status and Power.

The lights on the right side are the two APs, masterbed room, living room, bed rooom 3 and the orange cable from the modem.  All lights are green.

[Imran_ruckus]

Hi @cwdarnell 

Greetings!!!

Thank you for the detailed information you shared. 

We have to check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1.To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.