Ruckus switch ICX 7150 is resetting and or rebooting every 15 to 20 mins. Contacted spectrum and they informed me I needed to contact you. I have reset router and modem, had them update everything and still have the same issue. I need a replacement if possible or someone to look into this.
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Hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I could understand that your RUCKUS setup is not working, and it keeps on rebooting.
Could you please let us know the answers to the below queries to assist you better?
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Been working fine for 3 years and just started randomly resetting for the last few days. No power outage that we know of. All connections are strong. Called and verified with spectrum and they reset and checked the signal which was good. For the photo all lights are on but then it resets and power turns red as it turns back on. Takes like 5 to 7 minutes to fully start back up. This happens every 15 to 30 minutes.