Ruckus R510 Access Point - No Power

[rhrout]

My Ruckus R510 Access Point (AP) has no power.

To date I have:

  - Taken down the AP and connected it directly to the Ruckus ICX 7150 POE port. I still had no poer.

  - Unplugged the 7150 and plugged it back in. The AP still has no power.

Similar posts in the community included showing screen shots with no background on how or where these screen shots came from andYou Tube videos with no sound. (Note: I played other videos that had sound so it's not my computer's fault).

[Imran_ruckus]

Hi @rhrout 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the confusion.

Could you please let us know if your RUCKUS ICX-7150-C12P Switch still with an Orange/Amber light on SYST and a Green light on PWR like below example in the picture?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rhrout]

[rhrout]

No change as indicated by the photo. STST = Yellow. PWR = Green.

[Imran_ruckus]

Hi @rhrout 

Greetings!!!

Thank you for the detailed information you shared.

As you mentioned there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.