Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
As you mentioned that only the RED light is on. Meaning the Access Point is in Booting process. (Please refer to the user guide link below)
We suggest Factory resetting the Access Point. Please follow the process as described below.
Please read the following guide carefully:
Physical Factory Reset of RUCKUS Access Point:
Ruckus Unleashed Set-up using your Mobile:
NOTE: As you have Two Access Points (AP) in your house, please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (Non-working).
Please let me know if you have any queries in this regard.
Lennar Home Community.