Ruckus R510 AP not operating.

[KB]

Only the red light is on. Have tried a known good new cable as well as the reset proceedure noted in other posts. (push reset button while connecting power and hold for at least 10 seconds) I have two AP in my home, one is working fine and the other is not. I called the helpdesk too and was told: AP will not boot successfully, attempted power down and default. Do I need to send this in to be repaired/replaced? Thanks,  Kevin

[Imran_ruckus]

Hi KB

Greetings of the day!!!

Thank you for the response and update.

Could you please share a picture or a small video showing the light status of the affected Access Point?

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Imran_ruckus]

Hi KB

Greetings of the day!!!

Hope you are doing well.

Could you please update us on the status of the issue?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[KB]

Hello, the AP is still not operating.  I was away traveling so sorry for the delay in responding.  I will send a picture of the lights on the AP for your information.  

[KB]

[KB]

Please tell me how this can be resolved.  Can I now send this back to you and get a new one that works?  Thank you.