Ruckus R320 Stuck at Power Green / CTL Blinking Green – Request RMA Referral

[Jayl]

Hello,
I have a Ruckus R320 indoor access point that has never functioned properly.

Model: R320
Serial Number: 37200900****

Current LED Status:
- Power LED: Solid Green
- CTL LED: Blinking Green continuously

This state has been unchanged for nearly 2 years.
The AP never becomes operational or visible on the network.

Troubleshooting already performed:
- Different PoE switch ports
- Long hard reset (30+ seconds)
- Power cycles

Kindly verify and approve warranty replacement.

Thank you.

[pinky_ruckus]

Hi @Jayl ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Access point R320 is not working.

Could you please let us know the answers to the below queries to assist you better?

1.  Was there any power outage before you started facing this issue?

2.   On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3.  May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.