Solved: RUCKUS Forums - Re: Ruckus Lights/Connectivity - Page 6

cicibow1 · ‎01-06-2026

Hi! First off, I am not tech savvy whatsoever, but I am in need of help with my Ruckus WAPs. The issues are below.

1- Both WAPs are showing three green lights and one orange light. I have upgraded the software, rebooted, restarted the access points/switch but it is still the same.

2 - When I do a speed test for the WiFi, it says its great but when connected to the WiFi, it is intermittent and internet does not stay connected. I have had Spectrum come out and check everything and they said everything on their end is good but it's something going on with WAPs. Even when I logon to the app and connected to the WiFi, it doesn't load the app and error comes up saying there is network connectivity issues.

Help please!

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

I hope you can now connect to the Internet via RUCKUS devices without any issues or intermittent connectivity.

Amber/Yellow LEDs on the APs is a normal behavior.

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Yellows light 2.4G: The radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

I hope that makes it clear for you.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

cicibow1 · ‎01-07-2026

it says the change has been made. Let me try again..

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Yes, that’s exactly what I mentioned in my previous response.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

okay it worked but a black box popped up with telenet@ICX7150-C12-Router>

What do i do now? i dont see the commands to put in there?

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

Please share the below command outputs:

enable

show version

show flash

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

okay i found that other link but in the middle of me doing the commands it a window popped up and said it aborted the mission. what does that mean?

Also,once i did the inital commands, how do i get to the below and for those codes to pop up? press enter? space?