Solved: RUCKUS Forums - Re: Ruckus Lights/Connectivity - Page 5

cicibow1 · ‎01-06-2026

Hi! First off, I am not tech savvy whatsoever, but I am in need of help with my Ruckus WAPs. The issues are below.

1- Both WAPs are showing three green lights and one orange light. I have upgraded the software, rebooted, restarted the access points/switch but it is still the same.

2 - When I do a speed test for the WiFi, it says its great but when connected to the WiFi, it is intermittent and internet does not stay connected. I have had Spectrum come out and check everything and they said everything on their end is good but it's something going on with WAPs. Even when I logon to the app and connected to the WiFi, it doesn't load the app and error comes up saying there is network connectivity issues.

Help please!

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

I hope you can now connect to the Internet via RUCKUS devices without any issues or intermittent connectivity.

Amber/Yellow LEDs on the APs is a normal behavior.

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Yellows light 2.4G: The radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

I hope that makes it clear for you.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response.

Please note that when entering the password, it will not be visible on the screen for security reasons. Kindly type the correct password and press Enter.

Let me know how it goes.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

okay now it says access denied. none of the passwords are working.

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

Could you please let me know if you can log into the Web browser Switch dashboard?

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

cicibow1 · ‎01-07-2026

I can.

Imran_ruckus · ‎01-07-2026

Hi @cicibow1

Thank you for the response and the update.

Please enable Telnet from the web dashboard and then try accessing the CLI using PuTTY with the Telnet option. Refer to the screenshots below for steps on how to enable Telnet.

Let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support