Ruckus Icx 7150-c12p - no power to ring doorbell

[Markle]

I have a Ruckus ICX 7150-C12p installed in 2021.   I went online and set up the warranty and created accounts and even downloaded the app Unleashed.   I recently lost power to my Ring Doorbell.   My wifi extender is still working and blinking green, but for some reason I am not getting power to the Ring.   When I went to log into my account on through the unleashed app, it says "You need to be connected to an Unleashed network for remotely managing it.  Do you wish to go to settings and select the right network?".   I say yes and it brings me to setting where I choose "local network" and nothing happens.   I tried to go on-line to log into Ruckus and it says I don't have an account?!?!   I'm confused and need help getting my ring back up and running.

[pinky_ruckus]

test

[pinky_ruckus]

Hello @Markle ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your ring bell is not working.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Markle ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.