09-18-2024 04:08 PM
I have received new AT&T modems and our ruckus modem are now not working. Can someone assist with how to get them back connected and running?
09-18-2024 06:21 PM
The AP’s are are switching from green to yellow on the 2.4G and 5G.
The TV in the living room and our phones are currently working but our TV in our media room upstairs is not working and not connect to the AP’s. It seems that the AP’s are not operating correctly upstairs
09-19-2024 06:31 AM
Hello @Tewoldeberhane ,
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your modem was recently replaced and facing issues connecting to Ruckus network with your AP on the first floor.
Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.
Please let us know if you are able to connect after following this article.
Please note, that Amber lights on 2.4G and 5G is a normal behavior.
If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
09-24-2024 06:29 AM
Hello @Tewoldeberhane ,
Greetings!
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
09-26-2024 06:41 AM
Hello @Tewoldeberhane ,
Greetings!
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.