Ruckus ISC 7150 C12P not powering access points after power outage

[ClemTigers]

We had a recent power outage and the access point within the home are not working. In the past I have been able to power reset these systems and they reboot effectively. This time this has not worked and it seems that my Ruckus system is stuck in boot mode with an orange light for SYST and a green light for power. 

I have spent a couple days looking over similar posts about this topic and have tried resetting the device and have installed the drives, upgrade, putty, MobaXterm, and other things. None of these seems to work at all and have just led to me wasting hours. 

The issue with the rest and that all the lights flash orange for hours and nothing actually happpens. 

The issue with doing these putty and MobaXterm and they both require the system to put in a "com" from the "ports." I have used three different computers and both the ethernet and the USB C connections and none of them have this COM show up in any circumstance. 

Can someone please explain to me how to get this device out of boot mode and working. Please do not refer me to another post I have looked over the other posts on this form and it has not led to any success. 

[Sgatjens]

Hi @ClemTigers 

Have you tried different Type-C cables?  Did you install the drivers? Have you tried use a different laptop?  

Kind regards,

Sofia Gätjens

[ClemTigers]

I have tried one Type - C to USB and one Type C to Type C. I have tried ethernet. I have tried both, I have tried both on two different computers. 

[Sgatjens]

Hi @ClemTigers 

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below pictures as an example.


Kind regards,

Sofia Gätjens

[ClemTigers]

Note the router that is working is plugged into the same outlet.

[Sgatjens · Accepted solution]

Hi @ClemTigers 

Thank you for the response and for sharing the requested information.

This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:




The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us
 

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
 

Please let me know if you have any queries in this regard.

Kind regards,

Sofia Gätjens