Ruckus ICX7150 not working

[Lbauer]

Ruckus unit stop working, no power, won't reset, no lights displaying. The unit is dead. Yes....I tried a different outlet and still nothing.

[Jayavidhya]

Hi @Lbauer 

Greetings of the day,

Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Also please share the image of the switch and the access points showing the LED status and the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Lbauer]

There aren't any lights showing from the 510 access or from the Ruckus unit. When I try to turn on the unit by plugging it in the lights flash on the front of the unit, then nothing. No light from inside the Ruckus unit or from any of the access points. Totally dead!!!!

[Lbauer]

The bigger issue is why am I on this site for a $500.00 unit that is dead and Ruckus isn't willing to warranty this unit like it's competitors.I have a Unifi system in my office that had issues and they replaced a 3 year old unit at no charge.

[Jayavidhya]

Hi @Lbauer 

Please share a picture and a video while the ICX7150 is connected directly to the power outlet, and showing there are no lights.

Also please share the image of the Access points showing the LED status.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Here I attach the link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Also please try to check by replacing the another power cord with the switch and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community