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Ruckus ICX 7150-c12 wont connect

tommybandit
New Contributor

My Ruckus ICX 7150-c12 isnt working correctly.  My internet on both of my ap is super spotty now. It also shows this now when I'm logged in to my ruckus.

Screenshot 2024-12-27 at 7.08.40 PM (2).png

1 ACCEPTED SOLUTION

Imran_ruckus
Moderator
Moderator

Hi @tommybandit 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I see from the screenshot you shared, that your RUCKUS ICX-7150-C12P Switch is stuck on the Routing code (SPR) causing the issue. (Refer to the below screenshot)

To troubleshoot and fix this issue, please refer and follow to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the steps to fix it and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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