Ruckus ICX 7150-c12 wont connect

[tommybandit]

My Ruckus ICX 7150-c12 isnt working correctly.  My internet on both of my ap is super spotty now. It also shows this now when I'm logged in to my ruckus.

[lievensict]

Which firmware version are you running on your ICX 7150-c12? The latest 10.0.10F seems to have issues with unleashed. The latest 9.0 worked fine for me. Does this switch also power your AP's? That would explain the problems since the switch doesn't communicate correctly with unleashed

[Imran_ruckus · Accepted solution]

Hi @tommybandit 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I see from the screenshot you shared, that your RUCKUS ICX-7150-C12P Switch is stuck on the Routing code (SPR) causing the issue. (Refer to the below screenshot)

To troubleshoot and fix this issue, please refer and follow to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the steps to fix it and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[tommybandit]

I did this the other day. It's all fixed now. thank you

[Imran_ruckus]

Hi @tommybandit 

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great new year ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.