Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

[ndmaynard]

Hello - 

I appear to have similar issues that an earlier poster highlighted via below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-switch-boot-mode/m-p...

When I reset, the CLI displays:

"Bad FTT kernel image format! 
ERROR: Can't get kernal image!"

I have tried following the software recovery steps at below link, using latest ICX-7150 Stability Release (RUCKUS ICX FastIron 08.0.95n (GA) Software Release (.zip)  using ttftp64 to load the SPS08095nufi.bin file via PuTTY CLI, but appear to get errors when i use "update_primary" and "update_secondary" commands.  Note that I have confirmed that my ping to 192.168.0.2 is alive, so connection should be OK.  The firmware download file for the Stability release included "Images" files but did not include "Boot" files as mentioned in the below walkthrough...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

My printenv output is below:

baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=maz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)
Environment size: 189/16379 bytes

Please let me know if you can help support and let me know if I am doing something incorrectly or using the wrong firmware download files.  Thanks in advance. 

[Imran_ruckus]

Hi @ndmaynard 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[ndmaynard]

Hi - Thanks for following up.  We have seen increased stability of the network since the update, but there have still been a few unexpected hardware resets in the past week (probably happened 2-3 times in past 7 days vs. at least daily resets prior to the update).  

[Imran_ruckus]

Hello  @ndmaynard 

I hope this message finds you well.

Thank you for your response and update on the issue you're experiencing.

If the resets persist, I recommend performing a hard factory reset on your RUCKUS Access Points and configuring them with a new Wi-Fi/WLAN SSID. 

You can find detailed instructions for the factory reset process in our RUCKUS Lennar Knowledge Base article here: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Additionally, I would appreciate your feedback on our RUCKUS Upgrade tool for Lennar Homes users, specifically regarding your experience with upgrading your Switch to version 08095g.

Please keep me updated on your progress and let me know if you have any questions.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @ndmaynard 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @ndmaynard 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community