Ruckus ICX 7150-C12P will not power on

[LarryN]

Our ICX 7150-C12P died yesterday. All of the WAPs connected via PoE to this unit do not have power either. This happened a couple weeks ago and the issue was resolved by cycling the power off and on. However, it is not working this time. When I cycle the off and on now, the green lights will blink one time and remain off. No data lights or any other lights come on after that. There's a post that has the same exact issue I have posted here:  https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-does-no...

This post also shows exactly what my unit does when I plug it in here: https://gfycat.com/coolflimsybushbaby

Please help.

[Jayavidhya]

Hi @LarryN 

Please share the picture and video of the switch showing connection to the power outlet and the LED status as mentioned below.

Please use the below link where you can upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[LarryN]

Hello,

I've uploaded the video to the Google Drive link that you provided.

Thanks,

Larry

[Jayavidhya]

Hi @sebastso 

Greetings of the day,

As this case was raised by @LarryN 

To avoid confusion please open an new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya · Accepted solution]

Hi @LarryN 

Based on the images you have shared also the troubleshooting steps you have done, it seems to be the unit is totally dead, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[sebastso]

@jayavidhya,

      I'm also having the same issue, I tried the steps in: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-... still no luck, any solutions yet?