I know that there are many similar posts, but I honestly do not understand how to proceed. I don't know any access codes or log-in information for the Ruckus App. The last time I had trouble with the system, a Ruckus technician was able to help me quickly over the phone. Not having that kind of access anymore is a huge letdown for Lennar customers.
After the brief power outage (literally less than a second), our Verizon Fios back was up and running right away, but the Ruckus devices are all dark. The only lights I see are a yellow light and a green light on the main device in the closet. All other ceiling mounted devices are totally dark. We had to redirect our smart devices to the Verizon modem/router because our Ruckus connection was not appearing anywhere.
Please advise us how to proceed.