CommScope RUCKUS Community Forums

noypi-cker · ‎07-30-2024

Hi,

Does anyone know where to purchase a replacement power supply for ICX 7150-C12P?

Thanks,

Imran_ruckus · ‎08-02-2024

Hi @noypi-cker

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎07-31-2024

Hi @noypi-cker

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies, In order to provide you with the most effective assistance, could you please provide further details regarding the issue you are experiencing?

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

noypi-cker · ‎07-31-2024

Hi Imran,

When I plug the switch the LED on the front will lit for 1 second then nothing after that. Is it a bad power supply?

Imran_ruckus · ‎07-31-2024

Hello @noypi-cker

Greetings!!!

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

Could you please let me know if you tried to power it up using a different working power cord with different working power outlets? If no, please try it once.

If that doesn't work even with a working power cord, I recommend attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

noypi-cker · ‎07-31-2024

Yes I have tried it with two working power cord. Ok i'll try to reset it later when I get home. Thank you.

CommScope RUCKUS Community Forums

Ruckus ICX 7150-C12P Power Supply