Ruckus ICX-7150-C12P Not passing through IP

[mlalonde]

Hello, I have a Lennar home with the builder installed Ruckus ICX-7150-C12P and two Ruckus 510 Access Points installed.  When I moved in the system had never been configured and internet is horrible in the house with the WIFI broadcast only from the AT&T router as it's in a panel in the master closet upstairs and near the corner of the house.  I Clearly, the further you are from that area the worse signal gets.  So, after reading a ton here and watching enough youtube videos, I decided that I would work on configuring the system.  Upon first inspection, the functioning AT&T router, broadcasting WIFI is then connected directly from one of the 4 ports on the router to the Ruckus ICX-7150.  Then, from two of the POE ports on the ICX, it connects to the two R510's.  One upstairs, one down.  They both had a red power light only on them.  I reset the R510's and was able to access them via the "Connect me" WIFI broadcasts they put out.  Once configured I get the correct series of green LED's with the exception of the one yellow that tells me it's not receiving an IP passthrough through the ICX.  The ICX, where the router plugs into it has green flashing "traffic" leds working.  But the R510's do not.  I've reset power on the ruckus, rebooted the entire system and re-reset the R510's to be sure, but that's the case.  No IP's to the R510's making them useless for internet (WIFI) extension in the house.  In the end, I don't want to activate all of the "smart stuff" in my house.  I just want better internet signal across the board.

As I understand it, there is a RMA option for the ICX-7150-C12P to exchange it for another?  Also, as I understand it, support for a Lennar installed Ruckus system through Lennar is only available here?  I feel like it's a simple switch (not pun intended) out of the ICX.  Can anyone please advise?  

[Imran_ruckus]

Hi @mlalonde 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response as this post was raised in ICX queue which is now moved to Lennar queue.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mlalonde]

Hello.  Responses to your questions below.  Thank you for your help.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

It never worked.  My spouse bought the house before I moved in (about three years later).  It was never configured since new.  There were no notable power outages we can recall.  

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

There were definitely lights.  Please see attached pics.

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

There are two Ruckus R510 access points installed.  One upstairs and one down.  See pics for lights as well.  Note, the lights were a single red LED until I reset them and then the light configuration in the pictures are what we had.  Since the time I stopped trying to configure them, they have both returned to a single red LED.

[mlalonde]

One other thing that the pictures don't reflect.  There WAS an amber light (either on the 2.4 or 5G spot) when it was trying to get an IP address through the switch.  Which, I fell like is likely the issue (the ICP).  After a certain amount of time trying they just went off.  Again, now I'm back to a single red led on both 510's.

[Imran_ruckus]

Hi @mlalonde 

Greetings!!!!

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.

Once you plug it into the correct ports, please factory reset your RUCKUS R510 Access Points and configure them with a new Wi-Fi network/SSID. Please refer to the below RUCKUS ‘Lennar Knowledge Base’ self-help guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

IMPORTANT NOTE: As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point, and perform the factory reset only on the ONE connected access point as per the above guide. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.