Ruckus AP wifi visible but cannot connect to Internet need help please

[HialeahGomez]

 

 

 

Imran hope all is well, was wondering if you can guide me or help me with my Ruckus APs, My network provider is ATT and the Internet from the router Wi-Fi/Ethernet works well, cable from router to Ruckus switch is good as well, I see the AP Internet appear on my devices but I can't even connect to it, I don't even get the "connected without Internet" either. Reset both the power to my ATT network router and Ruckus switch and nothing. I see different lights turned on my 2 devices on the ceiling of the first and second floors.

[Imran_ruckus]

Hi @HialeahGomez 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are unable to connect to the Internet via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As per your explanation and the pictures, your devices seem in a normal state.

Could you please verify Internet connectivity via the RUCKUS ICX-7150-C12P Switch using an Ethernet cable connected to any 1 in-12 ports and the Switch and the Laptop? (Refer to the screenshot below)

Let me know if your Laptop gets Internet connectivity using an ethernet cable.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[HialeahGomez]

 yes is can confirm the speed test from Ruckus Ethernet was 360mps and working

[Imran_ruckus]

Hi @Lsil123 

Thank you for the response.

Please try the steps below.
- Log in to your Unleashed system using the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ 
If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Let me know if you can log into the Unleashed dashboard shown in the above screenshot.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @HialeahGomez 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community