Ruckus AP wifi visible but cannot connect to Internet need help please

[HialeahGomez]

 

 

 

Imran hope all is well, was wondering if you can guide me or help me with my Ruckus APs, My network provider is ATT and the Internet from the router Wi-Fi/Ethernet works well, cable from router to Ruckus switch is good as well, I see the AP Internet appear on my devices but I can't even connect to it, I don't even get the "connected without Internet" either. Reset both the power to my ATT network router and Ruckus switch and nothing. I see different lights turned on my 2 devices on the ceiling of the first and second floors.

[HialeahGomez]

Imran, so to get you to the bottom of this particular issue, my ATT wifi extender which then connected to the Ruckus switch, had that particular extender model discontinued which then affected the ruckus function, I connected my Modem/router directly to the Ruckus and all the issues left and everything is back in order.  Thank you Imran for your help and suggestions, it was how I got to the bottom of it.

[Imran_ruckus · Accepted solution]

Hi @HialeahGomez 

Thank you for the response and the detailed information.

Glad to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.