Ruckus 510 Access Points Keep turning off

[dwdchen]

Hi my access points keep turning off. I was on vacation for 3 weeks away from the house and I noticed after 1 week the WIFI turned off. Initially I thought it was a power outage, but when I came home 2 weeks after seeing the WIFI off there was no indication that the power went off at all. 

At any rate I looked for solutions all over and decided to treat it as if there was a power outage and power cycled my internet and ruckus devices. Please note that my internet works fine from my modem/router combo and I can get WIFI off that but its located in a closet. At first I did multiple power cycles until the AP finally got power and turned back on. I thought I fixed it, but I was wrong. The two AP units (1st and 2nd floor) turn off after a random amount of time (couple be a couple hours or several hours). The last two weekdays I power cycled it in the morning around 7AM and it turned off around 5PM. Last night I power cycled again around 6:30pm and sometime throughout the night it turned off again. I don't want to keep power cycling. What might be the issue? My Lennar home is 6 years old...could the devices just be too old? 

Also I tried a different solution by looking up the IP address but couldn't find it so I stopped there. When the WIFI from Ruckus was working I did take a screenshot of the APs IP address if that helps any. Please help, otherwise I will need to replace Ruckus altogether.

[Imran_ruckus · Accepted solution]

Hi @dwdchen 

Greetings!!!

Thank you for the response and the information you shared.

As I can see from the screenshots you shared, your RUCKUS ICX-7150-C12P Switch is on an older 08061a version causing this issue. (Please refer to the below screenshot)

We suggest you follow the below guide link to upgrade your Switch to a stable UFI version:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

As you can access CLI, We suggest to follow the 2nd option from the guide.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dwdchen · Accepted solution]

Hi Imran,

So I did go through and finished the update. So far it looks good. This process has been quite difficult. I really wish we could have spoke over the phone instead or something. I did run into a hiccup with the first update with the file ending in f. The file updated properly but the last step when I needed to boot it, it didn't entirely complete booting. It stopped internet access and kept giving me that PoE Fatal error again after it got to a certain point. I kept power cycling the switch and it just kept trying to boot up again then gives me the same error. My fix was by power cycling then quickly entering in the next command to copy the next update file. Doing this saved me and it finally worked out and loaded up properly. I was able to finish the updates. Hopefully I won't have anymore issues. I will let you know if I do. Is the update ending in g the most up to date one or should I update further? I just dont want anymore issues....or resolve them now when I still have some knowledge of how to do it.

thank you,

Dudley

[Imran_ruckus · Accepted solution]

Hi @dwdchen 

Thank you for the response and the information you shared.

From the output, I see everything seems to be fine.

Please configure a username and password for your Switch as any usernames and passwords are not working when you try to log in on the web browser.

Reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

 
In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

Note: It will take some time to get synchronized with new reset credentials.

Now you could try using the new username/password to add the Switch to the Unleashed system and it will take some time.

Please check once it is done and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @dwdchen 

Greetings!!!

Thank you for the response.

You need to use a paper clip to unmount it. Please refer to the below video from 3:30 Minutes to learn how to get the AP off the ceiling.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dwdchen]

Hi Imran,

I did not unmount it, the AP unit turned back on and was working since the last communication 11/15. Just last night 12/13 the two AP turned off. I unplugged and replugged in the cables in the switch but it did not turn back on and the lights were out for both ports. I power cycled the ICX only and the two AP points came back. This seems like its going to be an ongoing issue. Additional updates from the last post, I turned on mesh which I was reading I shouldn't have, though it doesn't make much difference I am assuming. I updated the AP units, but was not able to update the switch because the file would not download for some odd reason. Also I am not able to login to the switch on my PC using the IP address. Do I need to update the switch and have it added/be connected to my unleashed app?

[dwdchen]

How do I login to add the switch now? When I was in PuTTY and entered "enable" command it said there was no password assigned. Not sure if that is the issue? I am not sure what to enter for username and password. I have tried my usual unleashed login and also tried admin/sp-admin  

[Imran_ruckus]

Hi @dwdchen 

Greetings!!

Thank you for the response and the information.

When you enter "enable" and no password is assigned is a normal behavior.

Try to synchronize the Switch (ICX-7150-C12P) to the unleashed Access Points as described above.

Switch side:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Access Points (unleashed):

On the Unleashed dashboard, remove the existing Switch from the Unleashed (Please refer to the below picture) and reboot the Switch, check the Unleashed dashboard if the Switch gets connected.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dwdchen]

Hi Imran,

I am not sure what you mean by synchornizing the switch as described above, but I followed the actions that were listed below that with no change. It is still saying to provide the correct admin and username. Are there default user name and passwords I could try? Or could I reset this without resetting my system entirely?

thank you,

Dudley