Rockus Switch has a corrupt primary partition and boots into secondary

[salaymeh]

We had a power outage and when the device boot back up it could only boot into secondary, which I believe is router mode. Do I need a replacement device or is there a way to reload the primary boot partition? Please let me know if you need any other information. This is preventing all of our devices from connecting to the internet.

Thanks

[Yarenis]

Hi @salaymeh 

Yes, there are several ways to force the switch to boot back from the secondary partition, then after fixing the issue I will recommend upgrading to the code 08095 but both partitions (primary and secondary) with the switching code to avoid having this issue again. 

1:Fixing the routing code booting issue guide: 

Option#1 via web access:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Option#2 via commands:

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

2:After fixing the issue, you can upgrade the Switch to Switching code in both partitions, let me add the multiples options to upgrade.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[salaymeh]

I was able to get the device into switch mode. Should I copy from primary to secondary or just update them both to switch version 08095? What firmware sub version should I use? I see 08.0.95 through 08.0.95g?

Thanks

[Yarenis]

Hi @salaymeh 

Yes, you can copy from primary to secondary by running the command from CLI 

copy flash flash secondary , and you will not have any issue in the future, because both partitions will run the same switching code, now we always advise having the Switch with the recommended code 08095g, so you can upgrade when you have time to the 08095g, but both partitions so, both will run only switching code with the recommended version.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[salaymeh]

I downloaded the firmware and was following this document, but there was no boot folder downloaded. Do I just need the image file to be put on the flash drive?

SPS08095gufi.bin?

This was the document I was using: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Thanks