CommScope RUCKUS Community Forums

bullseyeward3 · ‎07-09-2024

I’ve attempted to reset the Ruckus ICX 7150-C12P with no success. What is my next step?

pinky_ruckus · ‎07-17-2024

Hi @bullseyeward3 ,

Apologies for the inconvenience caused.

Based on the discussion we had through the private message, we understand that you are unable to complete the software recovery process successfully and as your ICX-7150-C12P Switch is not working , you tried to complete the reset process However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

View solution in original post

pinky_ruckus · ‎07-22-2024

Hello @bullseyeward3 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus · ‎07-23-2024

Hello @bullseyeward3 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

bullseyeward3 · ‎07-23-2024

No further assistance required. Thank you, BW

inphobia · ‎07-10-2024

first of: not a "lennar homes" user. but i got curious after seeing several of these "my 7150 c12p stopped working".

so i had a look through what the available material and think i was able to piece it together, but i'm not sure if it's very clear to less technical users.

the article "RUCKUS Lennar Knowledge Base Self-help Guides - Visit Here Before You Post" - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/RUCKUS-Lennar-Knowledge-Base...
was quite well hidden. perhaps it can be stickied in the lennar section so it always shows up at the top of the forum?

the guides under https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/tkb-p/lennar_tkb seem to cover most needs, but i seldom see links to perhaps one of the more relevant kb's:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...
this one has an explicit mention that you should upgrade to "To avoid the Switch getting stuck on the boot mode frequently due to power outage/spike."

also very well hidden, but if all possible troubleshooting fails (but you are expected to try all options provided, which includes connecting to the console) you might still be able to get it rma'd:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Ruckus-7150-C1...
that user did show photos of him doing all suggested steps in detail.

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