Replacement Switch - Cant Telnet

[dtsteinb]

I just got my replacement switch and when I try to telnet to it I get:

I go to the web and try to login but none of the combinations work.

How can I fix this?  I am not returning the old one unitl this gets resolved.  I also tried a console cable and that isnt working because username/passwords dont work.  THIS SHOULD HAVE BEEN TESTED BEFORE SENDING OUT!

[pinky_ruckus]

Hello  @dtsteinb ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I  understand that you are unable to login to CLI through Telnet and showing the  Connection refused error  as the Telnet is not enabled on the Switch.

I would request you to please try to access the switch via the console and use the CLI to perform a password reset.

Once you have successfully reset the password, you can access the Switch CLI.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you have access to CLI using the console cable, please refer to the below video which will help you to reset your password on the Switch.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Please follow the article and video and let me know if you have any queries in this regard.

Thank you again for your patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[dtsteinb]

As I stated I tried going through the console and it still asks for the username/password

[dtsteinb]

I did that and I am still getting connection refused trying to telnet via putty.  What do I need to enable in the switch?

[pinky_ruckus]

Hello @dtsteinb ,

Thank you for the response.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

Also, please share a screenshot showing the error while connecting through Telnet.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community