Release icx7150 from previous owner

[Coockiejumpie]

Hi there, I’m a new homeowner at the Lennar community and I’m trying to set up a Ruckus Switch and PoE devices that are installed on the ceiling. I’ve tried to reset them, but it’s not working. When I tried to log in to the Ruckus portal, I noticed that it’s tied to previous owners. How can I transfer ownership to my name? I’ve opened a ticket on the support portal, but they redirect me to this community instead.

[Imran_ruckus · Accepted solution]

Hi @Coockiejumpie 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to set up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

Please note that there is no ownership transfer process for these RUCKUS devices, as they will remain fixed in the home and eventually belong to the present homeowner.

For setup and configuration guidelines, please refer to the following RUCKUS Lennar Knowledge Base self-help article, which provides step-by-step instructions:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let me know how the process goes, and feel free to reach out if you need any assistance during the setup.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Coockiejumpie 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus · Accepted solution]

Hi @Coockiejumpie 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Coockiejumpie]

This is resolved. Thanks for your inputs

[Imran_ruckus]

Hi @Coockiejumpie 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support